★★★★★ · Hotel Zone, Cancún
Retorno del Rey, 36, 77500 Cancún, Mexico · #4 of 10 by guest score in Cancun
Guest category scores, compared with the average across the 10 Cancun hotels on this site.
| Rating category | Kempinski Hotel Cancun | Cancun average | Difference |
|---|---|---|---|
| Cleanliness | 9.6 | 9.6 | 0 |
| Comfort | 9.6 | 9.6 | 0 |
| Facilities | 9.3 | 9.4 | -0.1 |
| Location | 9.5 | 9.4 | +0.1 |
| Staff | 9.6 | 9.5 | +0.1 |
| Value for money | 8.8 | 8.9 | -0.1 |
| Free WiFi | 9.7 | 9.1 | +0.6 |
LikedGreat staff and great location. Staff goes above and beyond. Pool is awesome
DislikedI wish they would have a shuttle that runs every fifteen minutes to take guests to the mall or other dining outlets
LikedStaff, amenities, property, food- literally everything. Not one negative thing to say
LikedThe property overall is outstanding. Very clean, well maintained, luxurious rooms and common areas, and a well groomed private beach and amenities. What sets Kempinski apart is the excellent staff—welcoming and accommodating in every way. Finally, hotel security was discrete but certainly apparent…our entire group of 16 felt safe and well cared for. Five Star accommodations by every measure.
LikedGym, sauna, steam room, hotel design, courtyard on 4th floor, in room dining with customizable options, beachfront, tennis/pickleball courts, great beach beds, good breakfast
Dislikedthere were two weddings in the weekend with loud music
LikedThe staff were wonderful and accommodating. The rooms were lovely, immaculate, bed was comfortable. The pools were great. Breakfast buffet was varied and good.
DislikedThe long corridors to our rooms, but that could not be helped in such a large hotel. We got our exercise!
LikedBeautiful sea and beach view, directly on the long beach, breakfast with sea view on the terrace
LikedThe room was beautiful. The balcony overlooking the water was perfect The sound of the waves was the perfect lullaby. The bed was very comfortable. Sandy beach with beach service.
DislikedThought the restaurant prices were high and the food was ok. The service in the restaurants was very good
LikedGreat hotel and very friendly staff and one of the most clean hotels I ever visited.
Reviews from verified guests.
