LikedGreat service, beautiful and spacious rooms and spectacular city views. Everything was perfect .
★★★★★ · Colonia Cuauhtemoc, Mexico City
The Ritz-Carlton, Mexico City
Avenida Paseo de la Reforma 509, Cuauhtemoc, 6500 Mexico City, Mexico · #15 of 21 by guest score in Mexico City
8.8Excellent110 reviews
From $1,499a night · lowest rate found Oct 2026
Check availability
The Ritz-Carlton, Mexico City guest ratings
Guest category scores, compared with the average across the 21 Mexico City hotels on this site.
| Rating category | The Ritz | Mexico City average | Difference |
|---|---|---|---|
| Cleanliness | 9.3 | 9.4 | -0.1 |
| Comfort | 9.4 | 9.5 | -0.1 |
| Facilities | 9.2 | 9.1 | +0.1 |
| Location | 9.5 | 9.6 | -0.1 |
| Staff | 9.3 | 9.5 | -0.2 |
| Value for money | 8 | 8.6 | -0.6 |
| Free WiFi | 9.2 | 9 | +0.2 |
The Ritz-Carlton, Mexico City reviews
“Perfect stay at the Ritz-Carlton”
LikedExcellent location, exceptional service, comfortable room and great facilities
DislikedLots of elevators
“Love the Ritz vibe.”
LikedThe staff are friendly, helpful and professional. We particularly appreciate the maître d’s hospitality, Pedro. He was classy and helpful. I like the area where the hotel is situated. It is safe with police always patrolling the area. The dinner at the restaurant is great. I love hanging out at the Cipriani bar for drinks. I would definitely return next year and stay at the Ritz. My overall experience is 9/10.
“Extremely luxurious, clean, beautiful, amazing staff and in a great location!”
LikedExtremely luxurious, clean, beautiful and in a great location!
“AWESOME!”
LikedThe location was perfect, the staff was AWESOME! The accommodation were amazing. I will be staying at the Ritz-Carlton México again in the near future
“Luxury with a personal touch. Excellent stay at the Ritz”
LikedSuch a well run hotel. Although it’s large, everything from the elevators to the service at the restaurants was efficient. Felt botique even with the size
“Beautiful Modern Highrise Hotel in CDMX”
LikedBeautiful hotel at the top of a new high rise next to Chapultepec Park. Our room had a terrace and floor to ceiling windows with amazing views of the park, Polanco and mountains - the sunsets were breathtaking. We loved how convenient the hotel is to walking around Condesa and Polanco.
DislikedIt can take awhile to get to your room due to having to take an elevator to the lobby then another elevator to the room. The indoor pool and fitness center are also too small for a new hotel.
“Exceptional accommodations and customer service.”
LikedThe location, the room, the amenities, the view of Chapultepec Park, and especially the customer service.
DislikedI can’t think of anything.
Reviews from verified guests.
