★★★★★ · Colonia Cuauhtemoc, Mexico City
Paseo de la Reforma 439, 06500 Mexico City, Mexico · #16 of 21 by guest score in Mexico City
Guest category scores, compared with the average across the 21 Mexico City hotels on this site.
| Rating category | The St. Regis Mexico City | Mexico City average | Difference |
|---|---|---|---|
| Cleanliness | 8.9 | 9.4 | -0.5 |
| Comfort | 9.8 | 9.5 | +0.3 |
| Facilities | 9.2 | 9.1 | +0.1 |
| Location | 9.5 | 9.6 | -0.1 |
| Staff | 9.7 | 9.5 | +0.2 |
| Value for money | 9 | 8.6 | +0.4 |
| Free WiFi | 7.5 | 9 | -1.5 |
LikedThe restaurant and facilities overall were great! The staff were amazing! I had a fun and relaxing time at this hotel. Definitely recommend staying here.
DislikedNothing. Everything was great and met my expectations overall. amazing hotel, service, staff
LikedFriendliness of staff. The room with 24-hour butler service was phenomenal. Good food. The rooms were very quiet, too.
DislikedI have no complaints.
LikedStaff were truly excellent. The hotel has a butler service and they were truly ready to get anything I needed at any time. In addition, I got a bad case of travellers diarrhea and they took such good care of me. They had a doctor on call who came and saw me and when she prescribed medications, the concierge got them for me from the pharmacy. They also brought me extra water and kept checking on me. I am truly grateful for the care!
DislikedThe first room I got, room 505, was not great as the shades didn’t close the entire way. They changed my room and the stay was excellent from then on.
LikedThere are hotels that you just know that you’ll return to, and the St Regis in Mexico City is one of them. It’s an oasis of peace in the middle bustling city! From the exceptional staff to the exquisite rooms, and the attention to details - it is everything you could ask for and more! The breakfast is amazing, and its restaurants and bars offer something for everyone. The staff is wonderful, and despite being at full capacity, the team will make you feel like you are their absolute priority. The rooms are timeless, elegant and the bed possibly the best I have ever slept in! I also highly recommend the hotel’s spa services, which only add to the feeling of complete calm and relaxation! And the concierge team and the butler service, who were always so helpful with any question or request!
LikedEl servicio excelente Los restaurantes del hotel muy recomendados como el ANIMAL La habitación excelente Muy linda vista
DislikedTodo excelente ningún comentario malo La gente muy amable y dispuesta para todo
LikedEl servicio de mayordomos es espectacular, tienen muchas atenciones durante la estancia con los huéspedes, de todos los hoteles de la zona de Reforma, es el mejor!!!
LikedTodo, desde que llegamos hasta irnos… el trato fue excelente en todos los aspectos…
DislikedEl tener que terminar mi estancia.. jaja. No hubo algo que no me gustara
LikedLa habitación es muy cómoda, las camas y las almohadas son muy suaves. El servicio de mayordomo estupendo. En general las instalaciones son muy cómodas y bonitas. El restaurante animal delicioso.
DislikedTodo fue estupendo, únicamente podría decir que el área de aparatos en pesas del gimnasio es bastante limitada, pero todo lo demás fue genial.
Reviews from verified guests.
