Fairmont Mayakoba

LikedThe beach area, service, food, are all absolutely outstanding. We’ve been here 5 times.

LikedThe property was beautiful. The adult pool… heaven. We thoroughly enjoyed our stay.

DislikedProbably my biggest complaint is that the pool menu caters too much to American guests. No spicy salsa (we’re in Mexico, this is a must), no good taco options, etc.

Likedluxurious, spacious room with balcony and separate tub and shower.

Dislikedthere was not anything I did not like!

LikedGreat Property, great service, we had so much fun wondering around the resort and walking to the other resorts. (Even though most people would take the golf carts)

DislikedWe are seasoned wheelchair travelers and we managed quite well. However we would imagine that anyone else that uses a wheelchair would find it most difficult. You need a wheelchair that can be folded and placed in the back of a golf cart since they don’t have carts available with ramps. We had a portable power chair that folded and we then transferred into a golf cart seat. The night lighting (although typical “jungle” ambience) was actually scary when trying to use the scarcely lit paths with drop offs between the casitas and the restaurant areas. Phone lights won’t help and we were rescued by helpful staff to get us back to our room. We ended up depending on getting to/from our casita by a golf cart even though we would have loved to wheel/walk back on our own. They provided a shower seat and the room was nicely set up. We would visit again, however be prepared for inconveniences (managed with the rest fit attitude by some, but may be very difficult for others) since we had a power chair we actually loved wheeling to the beach club and had wonderful wheel/walks to the other resorts on the golf cart paths. Nice adventure for us!

LikedYou’re well taken care of the entire time. Very picturesque and a beautiful experience.

LikedAmazing hotel facility and rooms clean and nice have 7-8 restaurants and bar is great - a lot of activities and what to do

DislikedThe hotel is expensive

LikedThe hotel is really excellent! From arrival to departure the staff makes you feel valuable and they really work hard to accommodate any of your needs. All the services are excellent. The parking service is wonderful, the swimming pools are excellent, the breakfast is delicious. Mayakoba is s beautiful complex.

DislikedAlthough the breakfast was included we were always presented with the check and the intention is to provide tips which I find it not respectful to the client. It puts you in a bad position with respect to the people serving you if you don’t give a tip. This should not happen in a 5 star hotel for which you already paid enough. The dining experience during lunch and dinner is basic and some time overpriced for what it is.

LikedThe resort is beautiful and recently renovated. Beautiful wooden details in the guestrooms, particularly in the signature casitas. The beach club and rooftop lounge are espectacular

DislikedThe spa was great, would have loved an unisex sauna, steam room and pools to assist with wife.