“Wonderful Hotel! Peaceful, beautiful and very nice staff!!”
LikedBreakfast was great! Healthy food and very tasteful! All the meals were included and were very good!
★★★★★ · Playacar Zona Hotelera, Playa del Carmen
Palmaïa The House of AïA All Inclusive Wellness Resort
Paseo Xaman - Ha Manzana1, Fracc Playacar, 77710 Playa del Carmen, Mexico · #4 of 10 by guest score in Playa del Carmen
9.6Exceptional172 reviews
From $801a night · lowest rate found Oct 2026
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Palmaïa, The House of AïA guest ratings
Guest category scores, compared with the average across the 10 Playa del Carmen hotels on this site.
| Rating category | Palmaïa The House of AïA All Inclusive Wellness Resort | Playa del Carmen average | Difference |
|---|---|---|---|
| Cleanliness | 9.8 | 9.6 | +0.2 |
| Comfort | 9.9 | 9.6 | +0.3 |
| Facilities | 9.6 | 9.4 | +0.2 |
| Location | 9.8 | 9.3 | +0.5 |
| Staff | 9.6 | 9.5 | +0.1 |
| Value for money | 8.9 | 8.3 | +0.6 |
| Free WiFi | 9 | 9.2 | -0.2 |
Palmaïa, The House of AïA reviews
“A truly exceptional experience in every sense - we can’t wait to be come back!”
LikedEverything about Palmaïa is beautiful! You get an ocean front resort that is still tucked away in the jungle. We got to see so much wildlife simply by walking the grounds. The design and intention behind each space is also exceptional and there are so many unique spots to explore. The rooms were spacious, bright and comfortable!
“This was the perfect stay for relaxation and great food. Not a vegan or vegetarian, but felt satisfied by the food.…”
LikedGreat property. Well designed, clean, easy to access and private. Didn’t feel like there was too many people, was able to bike or walk between places. The bathrooms were in fantastic condition.
LikedMy second time vising. I can't recommend it enough. The staff is genuinely caring and attentive. The food and drinks are ridiculously good. The place is enchanting. I'll keep on coming back.
“Amazing totally worth it will be back”
LikedOne of the best experiences ever, everything was top notch - staff were excellent
“Favorite place to go!”
LikedEverything! This place is a perfect retreat/sanctuary of wellness. We would live here if we could. Staff is incredible, accommodating, and knowledgeable.
“Fun, relaxing, beautiful!”
LikedSerene and beautiful beach, great jungle feel , and lots of fun activities. Enjoyed making the most of daily morning yoga, sound baths, fermentation classes and dance performances. All the staff were amazing - friendly, low-key service everywhere. Plant-based food menu and mocktails were delicious - loved the beachfront breakfasts, and the variety of restaurants. A perfect location for our mother/daughter trip. Can’t wait to return!
LikedWaiters in restaurants and beach staff , especially "Su Casa" Luis and beach waiter Seul, and Ume Eduardo.
DislikedAt check out time, when we want to leave hotel Eli receptionist didn't let us leave from hotel. We had our personal driver with ID , who took us to the hotel and the same driver come to take us to the Cancun airport. Eli said : if we want to leave our driver will have QR code, which no one not informed us about. We asked to be taken to the security gate in a golf car, but they refused. Eli said he could call a taxi , but we had to pay for it ourselves, we didn't agree because we had our own driver. We got upset because we were afraid of being late for the flight. After a long conversation a QR code finally received. We still don't understand why we can arrive at the hotel with the driver, who have ID but not leave. ELI apparently doesn't understand that the client needs to be helped not harmed, because the client is right.
Reviews from verified guests.
