★★★★★ · Playa del Carmen
Riviera Maya Playa Xcalacoco Fracc 7, 77710 Playa del Carmen, Mexico · #6 of 10 by guest score in Playa del Carmen
Guest category scores, compared with the average across the 10 Playa del Carmen hotels on this site.
| Rating category | Viceroy Riviera Maya | Playa del Carmen average | Difference |
|---|---|---|---|
| Staff | 9.8 | 9.5 | +0.3 |
| Facilities | 9.2 | 9.4 | -0.2 |
| Cleanliness | 9.3 | 9.6 | -0.3 |
| Comfort | 9.6 | 9.6 | 0 |
| Value for money | 8.4 | 8.3 | +0.1 |
| Location | 8.6 | 9.3 | -0.7 |
| Free WiFi | 9.5 | 9.2 | +0.3 |
LikedAttention unique care of Concierge and generally the staff went above the expectations to perform extraordinary services not usually experienced at other resorts or hotels of the highest bar. I really appreciate this service I received a special shout out to Alberto, who helped save Charlie’s life and went beyond calling. He is a remarkable person. I was blessed to encounter and a Master of the art of hospitality and services
LikedThe property is beautiful, nature friendly, private. The meandering paths to the pool snd beach lovely. Restaurant and food incredible. Staff amazing.
DislikedThe villas are looking worn, our plunge pool jacuzzi jets did not work. Also very noisy loud music from the hotels next to Viceroy.
LikedFabulous small resort. Very private and quiet. Food was delicious. Service was incredible. Would highly recommend. We hope to go b ack some day.
DislikedRoom had a slight musty odor but I think it's because of the climate and not because of cleanliness.
LikedQuiet and restful surroundings with excellent service and attention to detail.
DislikedIf you want to go off resort it is about a 20 minute cab ride to town. However, there is minimal reason to need to leave the property.
LikedAmazing rooms, gorgeous property, fabulous service, delicious food.
LikedThis property is damn near perfect. Truly… I’ve been all over many coasts across the world, and this was absolutely amazing. Every detail is perfect. The staff, service, everything.
LikedService was incredible. All inclusive option was much higher quality than any other resort.
LikedThe staff is amazing. They are receptive and thoughtful. The rooms were incredibly comfortable and clean. The plunge pool was a highlight. Eating by the water was balm for the soul.
Reviews from verified guests.
