★★★★ · La Veleta, Tulum
Calle 6 Sur, entre 7 sur y 5 Sur, La Veleta, 77760 Tulum, Mexico
Guest category scores, compared with the average across the 10 Tulum hotels on this site.
| Rating category | Hotel Era Tulum | Tulum average | Difference |
|---|---|---|---|
| Cleanliness | 9.3 | 9.4 | -0.1 |
| Comfort | 9.4 | 9.4 | 0 |
| Facilities | 9.2 | 9.2 | 0 |
| Location | 8.7 | 8.9 | -0.2 |
| Staff | 9.4 | 9.4 | 0 |
| Value for money | 9.7 | 8.7 | +1 |
| Free WiFi | 8.5 | 9.1 | -0.6 |
25 m² · 1 king bed
25 m² · 1 king bed
LikedThe front desk staff was incredibly helpful, friendly and accommodating. She even allowed me to check in early and leave my room a little later for airport transportation. It was perfect. She facilitated my ride to the airport, a massage appointment and gave perfect suggestions for food.
DislikedI have absolutely no complaints.
LikedGreat location and super nice grounds for a comfortable getaway.
DislikedBed was pretty hard and all of the soaps smelled bad. A couple families also brought several small children who woke us up early in the morning a few nights of the trip since the hotel is pretty small.
LikedThe location is great very small and cozy. Tel decoration is very good and everything in well functioning stuff was good and I really like our stay.
DislikedThey missing coffee, amities in the room and no tv
LikedThis place is a slice of paradise! The rooms are super comfortable and clean. The onsite spa is beautiful. I had a great experience with 2 massage therapists there. The hotel staff were helpful with arranging transportation. There were a handful of good options to choose from for breakfast - I highly recommend the avocado toast! :)
LikedThe location is perfect, close to many affordable restaurants and taco stands. It is walking distance to Holistika, perfect if you like to take yoga classes. The neighborhood felt very safe. The hotel is very clean and comfortable, the rooms is the perfect size for single traveler or a couple. The pool is quiet, and nice to sit and lounge at. The cafe has great food as well, and staff is very friendly.
DislikedThe bicycles are old but free to use. Can be hard to ride to the beach as it is about 4 miles.
LikedStaff was nice, room was very pretty and clean. The breakfast was exceptional.
DislikedLocation is a bit far from the centre or hotel zone. Taxi to the hotel zone was $450 pesos when I asked the hotel to order a taxi for 15 mins ride.
LikedThe lady receptionist is awesome. She helped us a lot during the trip.
LikedGreat value for money. Beautiful rooms, I liked the decor. Lovely staff and pretty pool area.
Reviews from verified guests.
