La Zebra Tulum, a Small Luxury Hotel

LikedOMG. What wasn’t there to love!? The staff was so friendly and went above and beyond in so many different ways when asked or help was sought. Truly a great experience - especially during the “low” season. While it was quiet and a felt a bit off the beaten path, there was so much life here and nearby. Great space!

DislikedNot a lot comes to mind. We appreciated that we were there during high sargassum season - so not much you can do about that. If there was an issue, the staff was ready and available to help.

Likedtrilled by the architect the beauty the cleanest ! it was amazing stay !

Dislikednothing ! the most amazing property i have ever stayed

LikedWe stayed at what used to be Lula’s. The room Is beautiful, big, it had a terrace with a bath … we really enjoyed it. Room Service was great too.

DislikedBecause of the season, the Lula’s restaurant ( that is one of my favs in Tulum) was closed.

LikedGreat location. Walking distance to some great restaurants. The staff is really nice. Great room size and the plunge pools are great.

DislikedThe smoke detector alarm kept going off in the middle of our last night.

LikedIt was clean and well kept. Close to restaurants but on quieter side of the beach. Rooms were large.

DislikedRooms were expensive. Some workers provided excellent service, friendly, and helpful, while others did not.

LikedGreat room, wonderful beach stretch, 2 exquisite restaurants and superfriendly and professional staff. Perfect and attentive service.

DislikedSome garden rooms with plunge pool are adjacent and if people party at night in these private pools it gets noisy.

LikedPerfect amenities, amazing beach with super comfy sunbeds, spacious rooms, daily proper cleaning. Probably one of the best beach clubs around. Food is on the expensive side, but really good, best tacos you can try around, great coffee.

DislikedService level was not like at 5* hotels, waiters keep forgetting things, one day we had to ask to turn on heating in a plunge pool 4 times in a day. Everything you ask: maybe they do, maybe not. It’s not bad, it’s just not 5* hotels service level at this point. Most of the hotels on area offer free yoga classes, here you have to pay 500MXN per person, which seems little unfair when you pay around 500 a night. They do not use any mosquito prevention in rooms except for eco spray, which is frankly not working, so make sure you take your repellent. It is still one of the best hotels in area, just not sure the price tag is fair anymore.

LikedThe property is great Both restaurants excellent Ambiance is so good

DislikedMy room was close to the kitchen and was a constant “motor sound” which was very annoying .. I was not that long in the hotel but if have to be there all the time I would have asked to change room. The room was nice with jacuzzi. Ask them to heat it ( did not know this for 2 nights so I missed it - was not clear upfront). They should also give u 2 towels per person . Pool was on second floor - wish more at sea level to enjoy it . It is not a quite resort - music on from 10am so it is not like u can take a nap.