LikedGreat location near everything nice clean rooms great staff
DislikedBreakfast was mediocre
★★★★★ · Madrid City Center, Madrid
The Palace, a Luxury Collection Hotel, Madrid
Plaza de las Cortes, 7, Madrid City Center, 28014 Madrid, Spain · #15 of 16 by guest score in Madrid
8.8Excellent504 reviews
From $705a night · lowest rate found Oct 2026
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The Palace, A Luxury Collection Hotel, Madrid guest ratings
Guest category scores, compared with the average across the 16 Madrid hotels on this site.
| Rating category | The Palace | Madrid average | Difference |
|---|---|---|---|
| Staff | 9.2 | 9.5 | -0.3 |
| Facilities | 9.1 | 9.3 | -0.2 |
| Cleanliness | 9.4 | 9.5 | -0.1 |
| Comfort | 9.4 | 9.6 | -0.2 |
| Value for money | 8.3 | 8.6 | -0.3 |
| Location | 9.5 | 9.6 | -0.1 |
The Palace, A Luxury Collection Hotel, Madrid reviews
“Loved the hotel, great stay.”
LikedVery luxurious! Nice big rooms, beautiful bathroom, quality decor. Great breakfast, amazing bar.
DislikedIt was on the pricey side.
“Excellent”
LikedBeautiful clean great breakfast good location great staff
“Wonderful property, great rooms, very friendly and competent staff”
LikedEverything, interior, bar, breakfast space in the large atrium
DislikedMaybe the small size elevator but it’s a minor issue
“Wonderful!”
LikedFantastic location, beautiful hotel, great breakfast buffet and amazing staff!
“Loved the place, great location and staff are amazing!”
LikedWe stayed for 4 nights, very memorable experience, we loved every moment of it! Great location, charming building and really nice rooms, but the great staff members are what makes this a truly special place! whomever is responsible for selecting, managing and training those staff is doing one heck of a job! I wish I knew all their names to post them here, but all the ladies and gents we dealt with from reception to concierge and room service were very welcoming, caring, attentive and respectful. Thank You All!
“Great experience all around”
LikedLocation was great. Buffet breakfast is amazing and all the staff were great.
“Exceptional!”
LikedStaff, Location and Architecture! Honestly everything about this hotel is perfect! Exceptional architecture, decor, and furniture! The staff is incredible, so warming and cooperative, they didn’t let anything slip away regards our requests, so grateful for them!
Reviews from verified guests.
